How to send us a screen shot    Related Topics

To copy a screen shot into your computer's clipboard, press a combination of keys:

 

How to paste a screen shot into your e-mail

To paste a screen shot into an e-mail, perform the following steps:
 

  1. Open the e-mail as you normally do, using Microsoft Exchange or other e-mail program.

    For example, send an e-mail to the SolutionCenter@woodmark.com mailbox.
     

  2. Return to the program and click the window for which you want to capture a screen image.
     

  3. Copy the image of the screen into your computer's clipboard:
     

      1. Alt + PrntScrn — On a standard keyboard, press and hold the Alt key, and then press the PrntScrn key.

        OR
         

      2. Fn + Alt + PrntScrn — On a laptop keyboard, press and hold the Fn key, and then press and hold the Alt key, and then press the F11/PrntScrn key.
         

  4. Return to your e-mail, and place the cursor where you want the screen shot to appear.
     

  5. Press Ctrl + V (press and hold the Ctrl key, and then press the letter v) to paste the screen image into the note.
     

  6. If you are sending us a screen shot about a problem you are experiencing with the program, please include the following in your e-mail whenever possible:

      • A detailed description of the problem.

      • CC Courtesy Copy your TSS.

      • Screen shots.

      • If the issue involves importing, exporting or printing, attach any files you were using when the problem occurred.

You will receive a response within the next business day.  

 

 


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